Terms of service
Last updated: 29 September 2026
These Terms apply to purchases made through getgutted.co and use of our website.
The website and Gutted® brand are operated by:
GUTTED LTD
Company number: 17398251
Registered in: England and Wales
Registered office: Sync Accountants Limited, The Media Centre, 7 Northumberland Street, Huddersfield, England, HD1 1RL
Email: hello@getgutted.co
Orders and Contract Formation
When you submit an order, you are making an offer to purchase the selected products.
An automated order acknowledgement does not necessarily mean that we have accepted the order.
We may decline or cancel an order where reasonably necessary, including because of stock availability, pricing errors, suspected fraud, payment failure, legal or regulatory restrictions or an inability to deliver to the address supplied.
If payment has already been taken for an order that we cancel, the relevant amount will be refunded.
Prices and Payment
Prices are displayed in the currency applicable to the customer's selected market where available.
The total payable, including applicable delivery charges, will be shown before the order is completed.
We reserve the right to correct genuine pricing or technical errors before accepting an order.
Promotions and Discount Codes
From time to time we may offer discounts, quantity offers, promotional codes, subscription savings or other promotions.
Individual promotions may have specific eligibility requirements, expiry dates or product exclusions.
Whether promotions can be combined will depend on the particular offer and will be reflected in the promotional terms or checkout.
We may withdraw or amend a promotion prospectively where reasonably necessary, but this will not affect orders already validly accepted.
Products
We take reasonable care to display product descriptions, packaging, colours and images accurately.
Minor differences may occur because of packaging updates, natural variation in botanical ingredients, screen settings or manufacturing changes that do not materially alter the product.
Please read the product label, ingredients, usage directions, warnings and safety information before use.
Wellness and Health Information
Content on getgutted.co is provided for general product and wellness information.
It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
Customer reviews and testimonials describe individual experiences and should not be interpreted as medical advice or a guarantee that another customer will experience the same result.
If you have a medical condition, are pregnant or breastfeeding, take medication, have allergies or are unsure whether a product is appropriate for you, seek advice from an appropriately qualified healthcare professional before use.
In an emergency or where urgent medical attention is required, contact the appropriate emergency or healthcare service.
Delivery
Delivery is governed by our Shipping & Delivery Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Returns and Refunds
Your rights regarding cancellation, returns, faulty goods and our voluntary 30-day guarantee are explained in our Refund & Returns Policy.
Subscribe & Save
Where you select Subscribe & Save, you authorise recurring payments at the interval selected until the subscription is cancelled.
Subscription management and cancellation are governed by our Subscribe & Save Cancellation Policy.
Intellectual Property
The Gutted® name, branding, product imagery, website content, graphics, text and other original material belong to GUTTED LTD or are used by us under licence.
You may use the website for personal, non-commercial purposes.
You must not copy, reproduce, distribute, commercially exploit or falsely represent our content or intellectual property without appropriate permission.
Website Availability
We aim to keep the website accurate and available but cannot guarantee uninterrupted or error-free access.
We may update, suspend or change parts of the website where reasonably necessary.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing limits your statutory consumer rights or liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation or death or personal injury caused by negligence where applicable.
Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections applicable in your country of residence.