Shipping policy
Shipping & Delivery Policy
Last updated: 29 September 2026
Order Processing
We normally aim to dispatch orders within 1 to 2 working days, Monday to Friday, excluding UK public holidays.
Orders placed at weekends or on public holidays will normally begin processing on the next working day.
During exceptionally busy periods, major promotional events or circumstances outside our reasonable control, processing may take slightly longer.
UK Orders
UK orders may be fulfilled directly by Gutted® or through one of our fulfilment partners, including Amazon fulfilment, depending on the product and stock location.
Where Royal Mail is used, orders are generally sent using a tracked service.
Any estimated delivery date shown on the website, at checkout or in your dispatch confirmation is an estimate unless expressly stated to be guaranteed.
Where advertised, free UK delivery over £50 applies subject to the terms displayed at checkout.
United States Orders
Where selected Poke Root Oil products or Castor Oil Wrap Kits are held in US fulfilment stock, orders are dispatched locally from US stock where available.
US-stock orders are normally estimated to arrive within approximately 3 to 5 business days after fulfilment processing.
This is an estimated delivery window rather than a guaranteed delivery date and may vary because of the carrier, destination or circumstances outside our control.
Where a product is not available in US fulfilment stock, it may instead be dispatched from the UK. The appropriate delivery information will be displayed where available.
International Orders
We ship to a range of international destinations.
Available destinations, shipping services and charges are shown at checkout and may change depending on the destination, parcel weight and products ordered.
International delivery times vary significantly by country and may be affected by customs processing.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Where those charges have not already been prepaid, collected at checkout or paid through the delivery service, they are the responsibility of the recipient.
Gutted® cannot control charges imposed by foreign customs authorities.
Tracking
Where tracking is available, tracking details will normally be provided once the order has been dispatched.
Please allow time for the carrier's tracking system to update after dispatch.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact hello@getgutted.co immediately. We will try to help, but we cannot guarantee that an address can be changed once an order has entered fulfilment.
Additional delivery charges may apply where a parcel is returned because an incorrect or incomplete address was supplied.
Delayed, Missing or Damaged Parcels
If your order has not arrived within the expected timeframe, please contact hello@getgutted.co as soon as reasonably possible.
For damaged deliveries, please keep the packaging and provide photographs where possible, as these may be needed for a carrier claim.
We aim to respond to customer-service enquiries within 48 hours.